The Summit - 25th September

Sharing insights from the latest regulations from the Responsible Jewellery Council, hear from John Hall at the Summit. More details to come.

Emma Gillies - Purple Key

In a competitive retail landscape, meaningful customer connection is more vital than ever. This session explores how jewellery businesses can build even stronger relationships by learning how to quickly uncover their customers preferred communication style, values and expectations. You will learn how to ‘read’ your customer in less than 30 seconds, understand what they want from a meaningful discussion and how to flex your own communication preferences to connect with them at a deeper level. These skills are perfect for retailers, sales professionals and brand builders looking to turn every interaction into a lasting impression. 

Marguerite Bell - Retail Life 

Today’s customers move quickly, whether they’re walking past your store, browsing your website, or scrolling online, they’re making decisions in seconds. You have just 3 seconds to catch their eye, spark curiosity, and inspire them to stop, look, and act.

3 SECONDS TO WOW is a practical Retail Masterclass designed to help you maximise first impressions and create instant brand impact. You’ll explore why those first 3 seconds matter, where WOW moments are made (shopfront, homepage, social feed), and how to deliver them consistently through clear themes, visual cues, and emotional connection.

Don’t miss the engaging session, packed with simple strategies, inspiring examples, and tactics that help you stand out in the moments that matter most — whether your customer is walking by, clicking through, or swiping past.

Nick Gray - I GOT YOU

Don’t miss the engaging session, packed with simple strategies, inspiring examples, and tactics that help you stand out in the moments that matter most — whether your customer is walking by, clicking through, or swiping past.

Bart Ware - Bart Ware Consulting

How Luxury Brands Achieve Astronomical Prices

Unlock the secrets behind the world’s most coveted brands and their ability to achieve margins that defy logic. This talk explores how luxury brands create irresistible value, enabling them to charge-and achieve-margins that seem impossible in any other sector. Learn actionable strategies to elevate your own offerings and price with confidence.

Bart Ware - Bart Ware Consulting

Every dollar spent in business pushes towards one moment - the sale. In this talk, Bart reveals the training secrets used by top-performing industries, shares actionable best practices, and explains how focusing on people-not just products-drives higher close rates, customer loyalty, and revenue growth. 

Tiffany Austin- Sanchez  - GM Primassure

Session Overview:
Insurance can be confusing—and let’s face it, not exactly the most exciting part of running a jewellery business. But understanding it is crucial. This session will break down the key types of insurance every jeweller should know about, from stock and transit to liability and business interruption.

We’ll walk through real-world claim scenarios to show exactly how different policies respond—what’s covered, what’s not, and why it matters. Think of it as your chance to get clear, straightforward answers to the questions you wish you’d asked before signing your policy.

Let’s Make It Easy to Ask Anything:
To keep things approachable and pressure-free, we’re encouraging attendees to submit questions ahead of time. This allows everyone—including those who prefer to stay anonymous—to get the answers they need, without feeling put on the spot.

Whether you’re just getting started or looking to double-check your coverage, this session will arm you with the insights you need to protect your business confidently.

Adrian Falk - Believe Advertising

Are your Meta (Facebook & Instagram) ads falling flat—or worse, draining your budget without delivering results? Join internationally recognised PR and marketing expert Adrian Falk for a myth-busting deep dive into the truth about Meta advertising. 

In this no-fluff session, Adrian will expose the seven most common myths that are costing jewellery businesses thousands. From outdated targeting tactics to misleading metrics, you’ll learn what really works in today’s fast-moving digital ad space. 

Rami Baron - Q Report

From smart design tools to predictive retail analytics, artificial intelligence is rapidly transforming the global jewellery industry. This talk explores how AI is reshaping everything from gemstone grading and custom design to inventory management and customer experience. With real-world examples from leading markets, we'll uncover how Australian jewellers can embrace AI to streamline operations, personalise services, and stay competitive in a fast-evolving digital landscape. Whether you're a designer, retailer, or manufacturer, discover how AI is not just a trend — it's the future of our trade. 

More talks to be announced soon!